Shipping Policy

Last updated: 30 June 2026

Processing Time

Orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We currently ship throughout Australia.

Estimated delivery times:

• Metro areas: 2–5 business days

• Regional areas: 3–8 business days

Delivery estimates are provided by our shipping partners and may vary during peak periods.

Shipping Costs

Shipping costs are calculated at checkout unless free shipping promotions apply.

Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Delivery Delays

While we aim to deliver within the estimated timeframes, delays caused by carriers, weather, or other unforeseen events are outside our control.

Incorrect Address

Please ensure your delivery address is accurate before placing your order.

WarmStep is not responsible for delays or additional costs resulting from incorrect shipping information.