Return & Refund Policy

Last updated: 30 June 2026

At WarmStep, we want you to love every step. If you're not completely satisfied with your purchase, we're here to help.

15-Day Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return:

• The item must be unworn and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on slippers that have been worn outdoors or show signs of use unless they are faulty.

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within  48 Days of delivery.

We'll arrange a replacement or full refund at no additional cost.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

If you change your mind, you are responsible for return shipping costs unless Australian Consumer Law requires otherwise.

If the product is faulty or we made an error, we'll cover the return shipping costs.

Contact Us

Email: support@warmstep.com.au

We aim to respond within one business day.